Frequently Asked Questions (FAQ)
How quickly can I expect a reply?
We respond to messages and emails in the order they are received. We usually reply within 24 hours on business days.
Can I change my shipping address after placing an order?
Our warehouse team works fast – sometimes orders are shipped within 24 hours. If you notice an error in your shipping address, please contact us immediately at [Insert email] with your name and order number. We will do our best to make the correction, but we cannot guarantee changes once your order has been packed or shipped.
How long is the processing time?
Orders are processed within 1–3 business days after the order is placed. Most are packed and shipped within 24 hours, except in rare cases of high volume.
When will I receive my package?
Once shipped, estimated delivery times are:
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Switzerland: 2–5 business days
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EU countries: 4–9 business days
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International: 5–25 business days (depending on the destination)
You will receive a tracking number by email once your order has shipped.
Do you ship internationally?
Yes, we ship to Switzerland, Europe, and most international countries. Delivery typically takes 5–25 business daysafter shipment, depending on location.
Will my order arrive in one package?
Depending on the size of your order, it may be shipped in multiple packages. If so, they might arrive 1–2 business days apart.
What happens if an item is out of stock?
If an item is unavailable, we will notify you via email. If it cannot be restocked within 2 weeks, you will receive an automatic refund for that item.
I received a damaged item – what should I do?
We’re sorry your product wasn’t perfect! Please contact us at [Insert email] with your name and order number, and we’ll assist you right away.
How can I track my order?
You can track your shipment using the tracking number emailed to you once your order ships. If you need help, feel free to reach out to us.
My tracking number isn’t working – what now?
Some international carriers don’t update tracking info consistently. Please allow 2–4 weeks for international delivery. For domestic orders, if your tracking doesn’t work after 48 hours, please contact us.
Tracking says delivered but I haven’t received anything – what can I do?
If your package is marked as delivered but not received, please check with your local postal service first. If they cannot assist, contact us and we’ll help however we can.
Something is missing or damaged in my order – what now?
Please contact us within 30 days of delivery if something is missing or damaged. Email us at [Insert email] or use the Contact Us form. We offer a 30-day money-back guarantee on all orders.
